Service Request

Step 1 of 4

Service Request Agreement
To our valued Customers and Service Agents As clearly stated in our terms and conditions:
- No Service call invoice will be paid by HE2020 Pty Ltd unless the completed service request form has been supplied and a job Number is issued by HE2020 Pty Ltd.
- Direct calls from Customers to Service Agents will not be paid by HE2020 Pty Ltd
- All service request forms must be completed with Credit Card details.
- Credit cards will only be charged in the circumstance of Non Warranty issues.
- All service calls attended without HE2020 Pty Ltd job sheet allocation Number will void warranty.
- Warranty does not cover Glass, Cleaning, Neglect, Wear and Tear or Misuse.
- ALL REFRIGERATION CONDENSORS MUST BE CLEANED ON A MONTHLY BASIS FAILURE TO DO SO WILL VOID WARRANTY
- NOTE: This form is not a work order and any work chargeable to HE2020 must be authorized by HE2020
Service Request Agreement*
I agree*

Business Details
Business Name*
Contact Name*
Email*
Mobile*
Address*
City State / Province / Region
Opening Hours*

: Hours

Minutes

AM/PM
Closing Hours*

: Hours

Minutes

AM/PM

Product Details
Model Number*
Serial Number*
Date of Purchase*
Purchased from*
Problem description*

End User Agreement:
Expiry Date*
Credit Card Number*
Name on card*
Dealer*
Contact Person*
Date today*
Credit card details are required prior to scheduling a service agent to attend to your site. Should your service call be an installation problem or not complying with use and care manual or outside the 12 month warranty period, then YOU will be charged. Credit card’s authority is valid till expiry of card.
- Warranty issues will not be charged.
- Non warranty call will be charged to your account.
- Dealer signature is considered as a confirmed order.
- Valid Credit card type: Visa / MasterCard (*All cards will be checked for validity.)
End User Agreement*
I agree*
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